Last Updated: 1 July 2026

At Green Rose Acupuncture, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book appointments, complete health forms or receive treatment.

Green Rose Acupuncture is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Green Rose Acupuncture provides acupuncture and complementary healthcare services in Shropshire.

Data Controller: Julia Ugrinic, Green Rose Acupuncture

Email: julia@greenrose-acupuncture.co.uk

Website: www.greenrose-acupuncture.co.uk

When you contact us, book an appointment or receive treatment, we may collect:

• Name
• Date of birth
• Address
• Email address
• Telephone number
• Emergency contact details
• Medical history
• Health information relevant to your treatment
• Lifestyle information relevant to your treatment
• Appointment records
• Treatment notes
• Online consent forms and questionnaires
• Payment information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on pages
• Referral source
• Cookie data

Information may be collected when you:

• Submit a contact form
• Email or telephone us
• Book an appointment online
• Complete online health questionnaires
• Complete consent forms
• Attend appointments
• Subscribe to newsletters or marketing communications
• Browse our website

We use Cliniko to manage appointments, patient records, online intake forms and consent forms.

Information you provide through Cliniko is stored securely and processed in accordance with Cliniko's privacy and security standards.

You can view Cliniko's privacy policy on their website.

We use your personal information to:

• Respond to enquiries
• Arrange and manage appointments
• Provide safe and effective acupuncture treatment
• Maintain accurate healthcare records
• Send appointment reminders and confirmations
• Process payments
• Comply with professional, legal and insurance obligations
• Improve our services and website
• Send newsletters and updates where you have provided consent

Under UK GDPR, we process personal information under the following lawful bases:

We process health information because it is necessary for the provision of healthcare and treatment.

To fulfil our agreement with you when providing services.

To meet legal, professional and regulatory requirements.

To operate and improve our business and services.

For marketing communications and certain website cookies.

You may withdraw consent at any time.

As a healthcare practitioner, we collect and process special category data, including health information.

This information is treated with strict confidentiality and is only used for purposes directly related to your care unless disclosure is required by law.

If you subscribe to our newsletter or marketing communications, we may send information about:

• Acupuncture services
• Workshops and events
• Clinic updates
• Health and wellbeing information

You can unsubscribe at any time using the link provided in marketing emails or by contacting us directly.

Our website uses cookies and similar technologies to improve your experience.

These may include:

Required for the website to function properly.

We use services such as Google Analytics to understand how visitors use our website and to improve website performance.

Google Analytics may collect information including:

• Pages visited
• Device type
• Browser type
• General geographic location
• Website interactions

This information is anonymised where possible.

Where consent has been provided, we may use marketing tools such as:

• Google Ads
• Meta (Facebook and Instagram) Pixel

These technologies help us understand the effectiveness of our advertising and provide more relevant content.

You can manage cookie preferences through your browser settings or any cookie consent banner displayed on the website.

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

• Cliniko
• Payment processing providers
• Website hosting providers
• IT support providers
• Accountants and professional advisers
• Insurance providers where necessary
• Regulatory bodies if legally required

All third parties are expected to process information securely and lawfully.

Patient records are retained in accordance with professional guidance and legal requirements.

Generally:

• Adult records are retained for a minimum of 8 years after your last treatment.
• Children's records are retained until the patient's 25th birthday (or 26th birthday if they were 17 when treatment ended).

Website enquiries that do not result in treatment may be retained for up to 12 months.

Marketing records are retained until consent is withdrawn.

We take appropriate technical and organisational measures to protect your personal information, including:

• Secure password-protected systems
• Encrypted data storage where available
• Restricted access to records
• Secure cloud-based patient management systems
• Regular software and security updates

Under UK GDPR you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request erasure in certain circumstances
• Restrict processing
• Object to processing
• Request data portability where applicable
• Withdraw consent at any time

Requests can be made by contacting us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Green Rose Acupuncture

Email: julia@greenrose-acupuncture.co.uk

Website: www.greenrose-acupuncture.co.uk

If you are dissatisfied with how your personal information has been handled, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Telephone: 0303 123 1113

This Privacy Policy may be updated from time to time. Any changes will be published on this page and will take effect immediately upon publication.